Our policy lasts 3 days from receipt of your item. If 3 days have gone by since receiving your item, unfortunately we can’t offer you a refund or exchange.
We do not offer monetary refunds for mistaken purchases, only store credit.
If you have purchased a personalized item, we will not accept returns unless the item has clearly been defective due to our error. We are not responsible for the handling of the Post Office as we package all of our items with great care.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt and photo of the damaged item(s).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 217 Windchime Drive Wilmington North Carolina US 28412.
To return your product, you should mail your product to: 217 Windchime Drive Wilmington North Carolina US 28412
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.